APEX COMPUTER SYSTEMS 

	Quality
	Reliability
	Performance

If you're looking for quality, performance and reliability, you'll find them in our APEX computer systems. Here's a listing of the components that you'll find in our deluxe systems. But you're not locked in to just these components. Need something "radical"? We'll build it for you. 

Need a system quotation? Need answers to specific questions? Just fill out the form at the bottom of this page. 

Just the FAQ'S mam, just the FAQ'S. See the FAQ's section following the system component listing. 

System Components : 
Mid Tower Case W/230W UL Power Supply
Shuttle Motherboard
Intel CPU
Ball Bearing CPU Cooling Fan
64MB SDRAM
3.5" 1.44MB Floppy Drive
20 Gig Western Digital UDMA Hard Drive
16 Mb AGP Video
Toshiba DVD\CDROM
Sound Blaster 128 Sound Card
High Fidelity 120W Speakers
56K X2 Data/Fax/Voice Modem
17" KDS .28NI Monitor
Keytronics Windows Keyboard
3 Button Mouse
Mouse Pad
Microsoft Windows ME 
Ports: (1) Parallel (SPP, ECP or EPP Mode), (2) Serial, and (2) USB

FAQ'S 

Q. Will my system be outdated six months after I buy it? 

A. It's outdated before you buy it. But that's the same with all computer systems. There's always something bigger, better, faster coming out next month or next year. If you wait to get the latest and greatest, you'll never get a computer system. We prefer the outlook that as long as your system will run the programs that you need or want, at a speed acceptable to you, then it's never outdated. 

Q. Do your systems incorporate the latest leading edge technologies? 

A. Nope! Leading edge on hardware or software is not a very comfortable place to be. Never buy version 1.0 of anything. You'll end up troubleshooting all sorts of bugs for the manufacturers. We are, however, six month to one year behind the leading edge. This allows us the ability to confidently  predict that the products will work as advertised. 

Q. What if I don't need some of the things in your standard package? 

A. No problem. Our philosophy is that one size does'nt fit all. We can customize your system to fit your exact needs. Subtract anything you don't need, or add the components you do need. Need something .....radical? Dual Pentium processors? Mirrored 9 GIG SCSI3 hard drives? 256MB SDRAM? Again, no problem. 

Q. Why don't you offer three or five year warranties like some do? 

A. Good question. You need to read the fine print on these warranties. Our experience has been that these warranties cover the basic system for a short period, such as one year, and some of the components for up to five years, primarily RAM and CPU. Some cover parts only in the warranty and labor is extra. And we've seen cases where the manufacturer could not honor the warranty due to unavailability of components. 

Our warranty is based on the technological lifetime of the system, which is now about 18 months.  We prefer to offer a simple, easy to understand eighteen month parts and labor warranty that we can honestly support. Please refer to the full Warranty text on this page. 

Q. Why are some of the mail order systems so cheap? 

A. This question brings to mind the cavet "If it's to good to be true, it probably is". System pricing is in direct porportion to quality, reliability and service. Here are some of the nightmares we've seen with these systems: the component brands promised in the ads are not the components actually delivered, such as hard drives, CPU's, video and sound cards. And some or all of the software on the systems is counterfiet or sent to you without the disks and manuals (in most cases, this is illegal). Plus, technical support is provided by one overworked technican with a weak bladder. Most consumers would not be able to tell if any of these situations exist prior to purchase. Could you? 

Q. What kind of support can I expect from PC Plus? 

A. We believe that service and support for our customers is critical to our success. Usually, any problems you have with one of our systems can be resolved with a telephone call, and you won't be put on hold for half of the day. Our experience has been that, since the advent of Windows 95, over 99% of problems experienced with our systems are caused by software rather than hardware. Even though software problems are not covered under our warranty, we'll do our best to help you solve these problems. Some software can make you system inoperable. In this case, we will completly format and reload your hard drive. And we do this at no charge to you (one time only). If you do have a hardware problem, your system goes to the front of the repair queue, and the defective component replaced, usually within two days. 

Q. Why don't you use the Cyrix or AMD CPU's.....aren't they cheaper? 

A. We've run into too many hardware and software compatibility issues with these CPU's. Plus the fact that in order to achieve the performance to match the INTEL CPU's, these chips run at near the upper edge of the performance envelope. This can mean problems for you. Sometimes just a slight overheating will cause a CPU malfunction. When you're four hours into a project and you haven't saved it yet and the system reboots.....well, you get the idea. 

WARRANTY: 

Terms: We and our refers to PC Plus. You and your refers to the origional purchaser. 

We warrant your APEX computer system to be free of material defects and workmanship defects for a period of eighteen months from the date of purchase. 

We will repair or replace, at our sole discretion, any part or parts which fail under normal operating conditions during this period. Any parts which have received physical damage or abuse, including overvoltage, undervoltage, shock damage or exposure to liquids are not covered by this warranty. 

This warranty applies only to the CPU, monitor, mouse, keyboard and speakers. Specifically excluded are any and all software, special hardware not normally stocked by PC Plus, but installed at customer request, printers or other peripherial devices. Warranty terms, if any, are provided by their respective manufacturers. 

For a period of thirty days from the date of purchase, any and all required warranty work shall be accomplished at the customer's location. We may, at our sole option, transport the system to our location for repairs, and return the system to the customer upon completion. The balance of the warranty period shall be accomplished entirely at our location. The thirty day on site provision of this warranty is limited to a distance of not more than twenty five miles from our location in Idaho Falls, ID. 

This Warranty specifically excludes any and all incidental and consequential damages, including loss of data resulting from any component failure. No other warranties are expressed or implied. 
  System Price or Information Request Form

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Last modified: December 12, 2000